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Order
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Once we receive your order, it will usually take 2-3 working days to process and dispatch it. We use SF Express to ship our packages.
Delivery details will be provided in your confirmation email.
Placing an order on our website is straightforward and convenient.
Here are the steps:
- Browse our Product Selection: Navigate through our website to find the products you're interested in. Use the search bar or category listings to help narrow down your options.
- Select Your Items: Once you've found your desired product, click on it for more details. You can select any options on the product page, like size, color, or quantity (if possible).
- Add to Cart: After selecting your options, click the 'Add to Cart' button. This will save the item in your shopping cart while browsing.
- Review Your Cart: You can access your cart anytime by clicking on the cart icon, usually located at the top right of the website. You can review the chosen items, update quantities, or remove items here.
- Proceed to Checkout: When you're ready to complete your purchase, click your cart's 'Proceed to Checkout' button. You'll be prompted to enter your shipping information.
- Choose a Delivery Method: We partner with SF Express for deliveries in Hong Kong. Select this option to proceed.
- Payment: Enter your payment details. We accept various forms of payment, including credit cards and digital wallets.
- Confirmation: After you've completed your payment information, you'll be asked to review and confirm your order. Once you've confirmed, your order will be placed and prepared for delivery.
- Track Your Order: You'll receive a confirmation email with your order details and tracking number to monitor your order's delivery progress.
Don't hesitate to contact our customer service team if you have any issues or need assistance during this process. They're ready to help make your shopping experience as smooth as possible.
If you require express delivery, please contact our customer service team.We will do everything possible to accommodate your needs and provide an express service.However, please note that this may incur additional charges. We appreciate your understanding.
Once you've made a purchase, we will provide you with a tracking number for your order.We ship our products using SF Express, and you can use this tracking number on their website or app to follow the progress of your delivery.If you have trouble tracking your order or have any other questions, please get in touch with our customer service team.
We want you to be delighted with your purchase.If, for any reason, you are not entirely pleased, return the item to us within 30 days from the date of purchase.
Clothing Returns
You may return any clothing items within 30 days of purchase, provided that the items:
- Are in their original, unused condition
- Have all original tags attached
- Are born in the original packaging
Please note that items showing signs of wear or those that have been altered or damaged in any way cannot be accepted for return.
Home Decor Returns
Home decor items can be returned within 30 days of purchase. To be eligible for a return, your item must:
- Be in the same condition that you received it
- Have no scratches, marks, or damages
- Be in the original packaging
Items damaged or not in the same condition as you received are not eligible for return.
Planners Returns
Due to planners' specific nature and use, we regretfully cannot accept returns on these items. Once purchased, planners are considered final sales. We put this policy in place due to the personal and timely nature of planner use, which typically includes written entries and marks as part of their use. Nonetheless, we encourage you to contact our customer service team if you encounter any issues or concerns about your planner.
How to Return
To initiate a return, please get in touch with our customer service team with your order number and details about the product you wish to return. We will promptly respond with instructions for returning items from your order.
Please note that shipping charges for returns are not refundable. Customers are responsible for the shipping costs of returns. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your returned item if it is lost in transit.
We reserve the right to refuse a return if the items show wear, alterations, misuse, or damage. Please get in touch with our customer service if you have any questions about our returns policy.
Once an order has been placed, we cannot cancel or amend it due to our commitment to process and ship orders as quickly as possible. However, we understand that sometimes you might change your mind.
If you don't want the items after they've been delivered, you are welcome to return them. We accept returns for decor and apparel within 30 days of purchase, as long as they are in their original, unused condition, with all original tags attached and in the original packaging.
Please refer to our Return Policy for more details. If you need further assistance or have questions, please contact us at info@marron-studio.com.
We currently accept all major credit cards as our primary method of payment. This includes Visa, MasterCard, American Express, etc.
As we aim to make your online shopping experience as convenient as possible, we are working on integrating other payment solutions into our platform. We will update our customers as soon as additional payment methods become available.
Please note that all transactions are securely processed. Your credit card information is encrypted during transmission, and we adhere to strict data privacy standards to ensure your information is safe.
If you have any questions or issues regarding payment, please don't hesitate to contact our customer service team. They're ready to assist you with any concerns you may have.
If you have any questions or issues with your order, please don't hesitate to get in touch. Our dedicated customer service team is always available and ready to assist you. We strive to resolve any concerns promptly to ensure your complete satisfaction.
You can reach us through the following channels:
Email: For any inquiries, issues, or assistance, please email us at info@marron-studio.com. We aim to respond to all email inquiries within 24 hours.
Social Media: You're also welcome to message us on our social media channels. We're active on Instagram, striving to respond to all messages quickly.
We are always open to new collaborations and possibilities. While our standard pricing applies to individual orders, discounts for bulk orders can be possible. This is something we can discuss further to understand your needs and requirements.
Please note that the specific terms, conditions, and discounts for bulk orders depend on various factors, including the product, the order quantity, and other logistical considerations.
We welcome you to contact us directly so we can better understand your needs and explore the best ways to support your goals. We're excited about the opportunity to work together and look forward to hearing from you.
Items
We offer diverse products and services to meet our customers' needs. Our product line includes:
Interior Decor Items: We provide a variety of home decor items that can transform any space into a stylish and comfortable environment. Our collection ranges from small, unique pieces to more extensive decoration, all designed to add a touch of elegance and charm to your home.
Fashion Apparel: Our collection embodies an elegant fusion of quality, comfort, and minimalist design. We offer versatile, high-quality pieces that seamlessly integrate into any wardrobe, making everyday style effortless and chic.
Planners: Our planners are designed to help you stay organized and manage your time effectively.
In addition to these products, we offer Private Fashion Consultations with our founder, Anastasia.
With her expert knowledge and a keen eye for style, Anastasia provides personalized advice to help you discover and refine your unique fashion sense.
Whether you need help revamping your wardrobe or guidance on how to dress for a special occasion, Anastasia is here to assist you.
Our company operates entirely online, and we are based in Hong Kong.We don't have a physical storefront; we conduct our business through our comprehensive and user-friendly online store.This allows us to reach many customers while keeping our operations streamlined and efficient.
Consultation
You'll receive a comprehensive and personalised style assessment when you book a fashion style consultation with me.
During our 1.5-hour session, we'll cover the following areas:
- Body Analysis: We'll start by identifying your body type and proportions to determine which styles and cuts will flatter you the most.
- Face Shape Evaluation: By analyzing your face shape, we can recommend haircuts, eyewear, and other accessories to enhance your facial features.
- Personal Style Assessment: We'll discuss your fashion preferences, lifestyle, and goals to create a style profile that reflects your unique personality.
- Clothing Recommendations: Based on all the above factors, I'll recommend specific styles, materials, prints, and lengths that work best for you. This includes both clothing and accessories.
- Hair Style Suggestions: Your hairstyle can significantly impact your overall look. We'll discuss what hairstyles would best suit your face shape and lifestyle.
- Eyewear Suggestions: If you wear glasses, we'll also discuss what frame shapes and colors would be most flattering for your face.
This consultation aims to help you understand your style, boost your confidence, and make fashion choices that help you feel and look your best.
Please keep in mind that my recommendations are based on general principles and guidelines, but ultimately, it's essential that you feel comfortable and authentic about yourself.
A typical fashion consultation with me lasts about 1.5 hours, but that's just the beginning. I offer several additional services to help you redefine your style:
Wardrobe Weeding: We'll review your current wardrobe, identify items that no longer suit your style or fit well, and suggest new pieces that could enhance your wardrobe.
Shopping Together: Shopping doesn't have to be a chore. I can join you and advise you on choosing items that match your style and complement your body type.
Capsule Wardrobe Creation: If you want to simplify your wardrobe, I can help you create a capsule wardrobe. This is a carefully chosen collection of items that can be combined in different ways to make a variety of outfits.
Please note that these additional services might extend the length of our sessions. The exact duration will depend on the specific service and your needs, and we can discuss this further during our initial consultation.
While in-person-style consultations are generally preferred for a comprehensive service, we understand this might not always be possible due to location or convenience.
Therefore, we do offer online consultations. However, please keep in mind that there could be some limitations due to the nature of the virtual format, especially regarding services like taking precise measurements or assessing physical items in your wardrobe.
That said, creating a capsule wardrobe is one service that transitions seamlessly to the online format. We can discuss your lifestyle, preferences, and goals in detail, and I can provide advice and suggestions on curating a versatile and stylish collection of clothing that suits your needs.
What's more, we will prepare a detailed presentation that contains pictures of each piece in the capsule wardrobe, complete with links to where you can purchase each item.
The aim is to provide a beneficial consultation that suits your needs, regardless of whether it's in-person or online.
Before a fashion style consultation, it would be helpful if you could provide the following information:
Your Goals: What do you hope to achieve with this consultation? Are you looking to refresh your wardrobe, define your style, create a capsule wardrobe, or something else?
Your Lifestyle: Information about your daily activities and events you frequently attend will help me understand what type of clothing you need. For example, do you need professional attire for work, casual clothes for weekends, or formal wear for special events?
Your Preferences: What are your favorite colors to wear? Are there certain fabrics or styles you prefer or dislike? Do you have any style icons or fashion aesthetics that you admire?
Your Measurements: Having your body measurements would be beneficial, especially if our consultation is online. Many online guides can assist you if you're unsure how to take your measures.
Your Budget: Understanding your budget will help guide the consultation and any shopping recommendations.
Any Concerns or Questions: Do you have any specific concerns about your current wardrobe or style? Are there any fashion-related questions you are hoping to answer during our session?
This information will help me understand your needs and preferences, enabling us to provide a more personalised and effective consultation.
Yes, we certainly do offer fashion-style consultation gift vouchers! They can make the perfect gift for someone who values style and personal expression.
If you're interested, please don't hesitate to contact us for more details.
We're here to help!